Shipping policy

Shipping Country/Region

United States (except Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific); China; Hong Kong

 

Shipping Policy

Products US (Shipping 7-30 business days) Others Country/Region
(Shipping 7-30 business days)
Machine Free shipping Calculated at checkout page
Accessory $10 (order<$59)
Free (order≥$59)		 Calculated at checkout page
Material $10 (order<$59)
Free (order≥$59)		 /

 

  • Our products are temporarily unavailable in these states of America: Alaska/Hawaii/Puerto Rico/Guam/Armed Forces Pacific/Armed Forces Europe/Armed Forces Americas.
  • All the above days are business days.
  • Delivery time and transportation time are for referencing only.
  • If the payment is delayed, the processing time will be lengthened.
  • Shipping costs will be automatically billed at checkout based on your shipping address.
  • The processing time of materials will be extended during the promotion period.
  • Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us via support@axistarlaser.com to apply for expedited service. We will arrange shipment for you a few days in advance according to your situation.

 

Taxes/Duties:

Please be aware that there may be additional customs fees depending on the policies of different countries. Extra charges such as customs clearance fees, local shipping charges, or administrative fees will be borne by you.

Note:

Sales Tax: A sales tax is imposed by the government on the sale of products and services. Sales tax rates vary by region and product type.

Customs Duty: A customs duty, also known as an import duty or tariff, is imposed on packages transported across international borders. Customs authorities collect it at the point of entry into a country. The duty rate is determined by the classification and value of the packages.

 

Orders Tracking:

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.

Note:

  • Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us via support@axistarlaser.com within 24 hours of purchase, or we will ship to the address according to your order information.
  • If there is any force majeure that causes our products damaged in transit, please contact us immediately after you receive your package. We hope to get your understanding and patience in this circumstance.
  • Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
  • If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation and we will handle the return for you in accordance with our return and refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
  • Please contact us within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
  • If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us within the day with pictures and/or videos.